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KIK Custom Products

This is a Contract position in York region, ON posted May 20, 2018.

Job Description

We are searching for a manufacturing Customer Service Representative to join our dynamic Customer Service Team based in Concord.

The Customer Service Representative functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the KIK team. The key to this role is high self motivating initiative and detailed follow-through ability. This position reports to the Director of Customer Service.

Essential Job Functions:

· Order management for a set of customers or division of a customer

· Aggregates customer required reports from multiple plants, ensures consistency of content and format to drive consistent customer experience.

· Aggregates customer metrics from all appropriate sites and ensures they are presented in a consistent manner. Facilitates deployment instructions from the customer to the site shippers to ensure prompt shipment

· Expedites plant input into any customer reports, ensure content consistency

· Participate in the decision process that create the need for special billings. Ensure that the cost capture and price impact are communicated to the customer and that prompt billing occurs

· Monitors deployment instructions from the customer to ensure prompt shipment, to reduce Finished Goods inventory. Trouble shoots barriers to shipments

· Provides updated pricing to the customer at intervals compliant with our contractual obligation and ensure there are no payment issues

· Collects from plant personnel the information required to complete customer dashboards, metrics etc

· First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc

· Ensure that Special Billings generated from activity at the plant are billed to the customer consistent with quoted and or standard charges

· Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions

· Faxed/Email Orders – Manual entry

· Identify correct Bill to and Ship to, shipping via, plant location, item numbers, price, applicable charges, and add comments

· Enters manual orders at an accuracy of 98% & above

· Recognizes and alerts account planners for rush orders, inactive skus, revisions, new ship to addresses

· Prioritizes daily orders in order of importance and shipment dates to ensure adequate lead time


· Manufacturing Industry Customer Relationship interface and service experience is required

· Minimum of High School Diploma / GED

· Community College Diploma, Bachelor’s Degree also welcome to apply

· Advanced Excel skills, MS Word and JD Edwards. Other ERP/MRP system experience acceptable

· Plant Capability knowledge Customer Knowledge (people and process)

Company DescriptionAs one of North America’s largest independent manufacturers of consumer packaged goods (“CPG”), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multi-billion-dollar household and personal care (“HPC”), over-the-counter (“OTC”), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise.

KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America’s largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP’s product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP’s in-house technical expertise and value-added services.

How to Apply