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911 Operator

E Comm 911

This is a Contract position in Greater Vancouver, BC posted May 14, 2018.

Job Description

With the largest 9-1-1 call centre in Canada, we recruit using an extensive selection and assessment process.

9-1-1 Operators work on the E-Comm Operations Floor that operates 24 hours a day, 365 days a year to answer over 1.36 million calls annually.

Salary: $49,455

– $63,027 per annum


  • 9-1-1 Operators provide a critical service that supports both public and first responder safety through the delivery of information and assistance. They are the hidden backbone of the work that our first responders carry out in communities across British Columbia. Our 9-1-1 Operators are often the first point of contact for the people who call 9-1-1 which gives you a chance to assist the public when they are facing a crisis and get them the help they need.


  • An Excellent Communicator | You are fluent in English and have a commanding telephone presence. In high-stress situations, you are calm and can be assertive when necessary. You can quickly summarize and paraphrase information that you hear.

  • Service-Oriented | You have a strong desire to help others through public service. Your customer service skills include conflict-resolution and active listening.

  • Energetic | You thrive in a fast-paced environment and are able to multi-task with ease. The opportunity to take a variety of calls excites and motivates you.

  • Collaborative | You enjoy working in a team environment. The opportunity to be involved in mentorship and interactive training programs will elevate your work and learning.

  • Inquisitive | You have a thirst for knowledge and are always looking to improve. When you ask questions it is driven by your curiosity to understand a situation.


  • Effective Communication Skills | Fluent in English both orally and in writing.

  • Computer Skills | Must be able to type a minimum of 44 WPM during a 5-minute typing test.

  • Education | High School Diploma or equivalent.

  • Availability | Able to work full-time during 9 month training period with minimal or no vacation time.

  • Geography | Knowledge of southwest British Columbia with an emphasis on Metro Vancouver Area.

  • Work Authorization | A Canadian Citizen or Permanent Resident residing in Canada for a minimum 3 of the last 5 years.

  • Security Clearance | Applicants must be successful in a Vancouver Police Department (VPD) interview that will investigate your employment, education, associates, finances, drug and alcohol use, and criminal activity over the past 10 years.


  • Additional Education | Courses in public safety, emergency communications, or criminology.

  • Volunteer or Work Experience | Experience working in a Public Safety or Emergency Services environment.

  • Superb Geography Knowledge | Knowledge of British Columbia Geography at a high level. This can include knowledge of street names, landmarks, tunnels, bridges, and bodies of water.

  • Call-Centre Experience | Experience working in a high-pressure or high-volume call-centre.


  • We are unable to accept in-person, paper, or fax submissions.

  • Resumes (no cover letters) may be sent directly to – please avoid cover letters, and ensure that your key contact information is not contained in the document header or text boxes.

PLEASE NOTE – due to the high volume of applications for this position and the hundreds of applicants that we will endeavour to contact for testing and pre-screenings, we sincerely regret that we are unable to provide on-going status updates.


  • 3301 E. Pender Street, Vancouver, BC V5K 5J3.


  • This is a Regular Full-Time position.


  • We offer a competitive salary, commensurate with experience and a benefits program that includes Medical Services Plan, Extended Medical, Dental, and Vision Care.


  • Eight [8] for each of the start dates mentioned below.


  1. ~ Friday 31 August 2018

  2. ~ Friday 07 December 2018


  • We are unable to accept in-person, paper, or fax submissions.

  • For ease of responding, you may submit your resume directly to:


  • with the subject line: 911 Operator (#627-141-MH9898).

  • You may also follow the submission directions stated below.

Company DescriptionE-Comm is the largest 9-1-1 call centre in Canada—responsible for 92% of the province’s 9-1-1 call volume. It is the first point of contact for 9-1-1 callers in 26 regional districts & communities spanning from Vancouver Island to the Alberta and U.S. borders, to north of Prince George. E-Comm provides dispatch services for 35 police and fire departments in southwest B.C. E-Comm also owns and operates the wide-area radio network used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

How to Apply